New Users Guide

Registering with Ajwa

Signing In

Delivery Information

Delivery Address

International Orders

Payments by Switch

Making Payments by Online Banking

Returns Information

Online Opening Times

 

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New Users Guide

 

If this is your first visit to ajwa.co.uk the following information may help you use the site.

 

You can go to different parts of the site by using the category’s in the top/side bar on each page.

 

For example, to view our women’s ranges, click on WOMENS in the header bar.

 

Next, you can reach different sections of women’s by selecting one of the categories shown.

 

On the women’s pages, click on any picture to see an enlarged view and other details including a description, sizes and colours. Then simply select a size and colour click “Add to Basket” to buy the item. To return to your shopping bag at any time, click on the View Basket link at the top left of the screen.

 

Registering with Ajwa.

 

To shop with Ajwa online, you need to register your details.

 

Once you have created your account, you will be given an username and password.

Please use this, to sign in on future visits to this site.

 

Please see our Frequently Asked Questions section for more details on delivery, returns and other advantages of shopping with ajwa.co.uk

 

 

Signing In

When you want to shop or access your account you will be asked to sign in.

Please enter your username and password.

(When you register with us online we will send your account details via email).

If you have problems when signing in, please check our help page on or contact our Support Desk by using this email address: technical@ajwa.co.uk

 

 

Delivery Address

The address shown throughout this site is your main Account address.

If you have registered an alternative delivery address, we will despatch your goods according to these instructions. But, please ensure that the invoice address matches your credit card address.

 

 

International Orders

We welcome all international customers.

 

 

Payments by Switch

We accept all major credit and debit cards

 

 

Making Payments by Online Banking

To pay your account using your online banking service, please quote the following details:

 

Account Name: Ajwa Retail LTD

Bank Account Number: 21085250

Sort Code: 51-10-05

Reference: Please quote your Order Ref Number

 

 

Try Before You Buy and Returns Information

Simply return any unused item within 14 days for a full refund to your account (this does not affect your statutory rights). You can use the following methods:

You can return or exchange items through our stores. Please remember to bring your delivery note and Invoice.

 

Returns by Post

 

Put item in a box or a bag, seal it, put our full address and simply take your parcel to the Post Office.

 

 

Online Opening Times

Our online store is open 24x7. You can place orders online at anytime.